q-system A cloud-based queue system for queue management, ranging from banks to retailers

SIMPLE, FLEXIBLE AND TAILOR-MADE

q-system is built on user-friendly apps. Layouts and functions are tailored to your needs. The queuing system can easily be changed, scaled up or down and adapted to different industries.

Make sure you meet the requirements of the EU Accessibility Act when making decisions on queuing systems.

INTELLIGENT

q-system provides you with information and features that allow you to develop, change and streamline your business.

ENVIRONMENTALLY FRIENDLY

In today's modern generation of queue ticket systems, your customers can choose to grab a digital queue ticket. q-system can also be integrated with existing hardware, benefitting both you and the environment.

EFFECTIVE

More productive time; q-system tells staff and customers when they need to be on location and provides you with daily statistics reports.

How it works

A SUBSCRIPTION SERVICE WITH FULL FLEXIBILITY

Layouts and functions are tailored to your needs. The queue system can easily be changed, scaled up or down and adapted to different industries.

q-system can be purchased complete with hardware and software or downloaded to your existing devices. It can also be integrated with your existing systems such as CRM or digital signage.

You can easily do everything from installation to administration yourself, but of course we will help you if needed. Once setup is complete, you can make changes to the queue system yourself by using the q-admin interface.

Daily statistical reports are automatically sent. These can be enhanced to provide more advanced, customized information, through our q-analytics service.

See an overview of q-system's basic functions

DO YOU WANT TO KNOW HOW Q-SYSTEM CAN HELP YOUR BUSINESS?

Send us your details and we will be in touch as soon as possible.

q-cloud

q-cloud

MOBILE QUEUING APP

q-channel's app q-cloud is downloaded for free by your customers, where most of our queuing systems are gathered together.

Through it, your customers can, among other things, queue up before they arrive, find your closest location with the shortest queuing time and receive a push notification when their turn approaches.

See q-cloud

q-ticket

q-ticket

THE APP FOR QUEUE TICKETS ON LOCATION

Your queue types presented on a tablet with a customized layout.

It is easy for your customers to choose the right queue. The app iscan bepaired with printers that print a traditional queue ticket with the current number, all packaged into a queue ticket stand (floor or wall mounted).

Example of queue ticket stands

q-number

q-number

THE APP THAT SHOWS QUEUE NUMBERS

Number display on your smartphone, tablet or TV with customized layout.

Let your customers clearly see when it is their turn. q-number emits a sound when the next customer has been notified.

q-manager

q-manager

THE APP THAT MANAGES THE QUEUE SYSTEM

q-manager gives you full control over your queuing system.

Once you have chosen your service location, you can proceed to the next customer with one click, gain a clear overview of waiting times and queue lengths, and receive push notifications concerning events in the queue system. All in real time.

q-admin

q-admin

INTERFACE FOR CONTROLLING THE QUEUE SYSTEM

In q-admin you can change everything from the look of your queuing system to the number of service locations and queues.

You can also control the users of the queue system, see statistics and manage add-on services such as booked meeting and q-analytics.

statistics

statistics

REGULAR REPORTS

Receive your q-system statistics every morning in a daily email report.

The report that you receive, directly to your smartphone, provides you with a quick and clear update of yesterday's results, hour for hour.

q-system for different needs

FIND THE RIGHT SOLUTION FOR YOUR BUSINESS

Basic is our plan for those who want a simple queuing system. q-system Basic is completely digital and requires no special hardware except for staff and customers' own smartphones. You can therefore get started immediately by downloading the queuing system apps. You can buy the q-basic queuing system directly on Microsoft Marketplace and pay per ticket.

Business includes most of what is needed for a complete queue system adapted for different industries. In q-system Business you get a completely digital solution but also the possibility for paper queue tags. The system is customized in layout and design and you can choose from our various additional services.

Premium allows for special requests specific to the business. In Premium, we are happy to develop new features together with the customer, it can be anything from customer-specific software and business-integrated solutions to specially designed shopping cart. In q-system Premium, there is the possibility of simple integration (cf. BankID) for a digital shopping cart in the customer's own app.

What are the different solutions?

	Basic	Business	Premium
Cloud-based queue system	✔	✔	✔
Digital queue ticket in the app (IOS & Android)	✔	✔	✔
Paper queue ticket*	–	✔	✔
Assign digital queue patch to customer	✔	–	–
Reading the queue number via loudspeaker	✔	✔	✔
Number of users	Unlimited	Unlimited	Unlimited
Number of queue types	4	Unlimited	Unlimited
Number of queue tickets (digital and paper tickets)	Unlimited (digital only)	Unlimited	Unlimited
Remote & Walk in Customers	✔	✔	✔
Customised design	–	✔	✔
Customised solutions and functions	–	–	✔
Industry-adapted solutions	–	✔	✔
Customer-facing contact person	–	–	✔
Daily and monthly report statistics	✔	✔	✔
Free updates	✔	✔	✔
q-admin (administrative interface)	✔	✔	✔
Support **	email support portal	✔	✔
Customer-tailored support	–	–	✔
Operations Integrated Solution	–	–	✔
Length of contract (commitment period)	1 month	24 months	36 months

Additional Services
SMS notification	–	✔	✔
Case matching	–	✔	✔
Booked meeting for notification	–	✔	✔
Digital Signage	–	✔	✔
App Integration	–	–	✔
Happy Customer Customer Survey	–	✔	✔
q-analytics Statistics	–	✔	✔

* paper queue ticket standard 80/80 receipt paper. Can be purchased via q-channel or any supplier

* * Support only via e-mail in Basic, others according to service and support agreements. Basic EV own support FAQ portal with movies. Login in q-admin.

Plan:

Cloud-based queue system
Digital queue ticket in the app
Paper queue ticket
Customised layout
Number of users
Number of queue types
Number of queue tickets
Customised solutions
Account manager contact
Operations Integrated Solution

See all features

Basic

✔
✔
X
X
Unlimited
4
Unlimited
X
X
X

Get started!

Business

✔
✔
✔
✔
Unlimited
Unlimited
Unlimited
X
X
X

TENDER

Premium

✔
✔
✔
✔
Unlimited
Unlimited
Unlimited
✔
✔
✔

Tender

q-analytics Boosting your business

LEVERAGE THE UNIQUE SOURCE OF INFORMATION THAT YOUR QUEUING SYSTEM CREATES

q-analytics helps you move from statistics to active action, it is an additional service that saves and compiles the valuable data that q-systems generate and is the optimal assistant in your work to improve your business. You get advanced, tailored decision bases integrated with any communication system such as CRM, Slack, Microsoft Teams, etc.. m.

Want to know more about how q-analytics can help you in your business?

Contact me

STRONG CUSTOMER SERVICE IN THE AUTOMOBILE INDUSTRY

Personal connection to VIP customers who have been in the middle of the system through automatic reporting to the CRM system.

STRATEGY FOR OMNI CHANNEL AT BANKS

On-going analysis of how customer behavior is affected by availability in offices relative to digital channels.

GOAL MANAGEMENT FOR SERVICE LEVELS AND STAFFING

Daily notifications for store managers regarding the previous day's service levels relative to your calendar-adjusted goals for retail and service.

WANT TO KNOW HOW Q-SYSTEM CAN HELP YOU IN YOUR BUSINESS?

Please send us your contact information. Enter your email and if any. phone number, we will get in touch as soon as possible for an unbiased call.