The customer who comes to the service department at Volkswagen stores that use q-channel is met by a touchscreen or iPad that handles various types of queues such as express service, mechanical workshop, damage workshop and spare parts.

Under each queue type, the customer can choose between leaving or picking up a car and other matters.

The screen changes during the day depending on the queue types that are current, this to manage the queues as efficiently as possible and shorten the waiting times to the maximum for fast service.

q-channel queue systems are also often adapted, as in this case to the customer's interior design and design.