Project description

Q-channel delivers future solutions for queuing systems at Telenor's concept store in Täby.

Telenor has chosen several new features in our queuing system solutions that provide the experience of not standing in line. Digital cue tag, the possibility to pause the queue tag, wifi password on the queue tag, be alerted and be able to do other things while you are in line are some examples of solutions that will give customers a positive experience during the visit to Telenor.

The concept store also launches a booking calendar for business customers that is well integrated with the rest of the queue system. The booking calendar is integrated on Telenor's website.

The queue system also has an integration to Telenor's CRM system for smooth customer follow-up.

Q-channel works for solutions where the experience of queueing is eliminated and queue time is used in a meaningful way, and that our solutions enable improved resource planning, which in turn leads to reduced costs and increased sales. The solutions are developed in close collaboration with customers

The solution for Telenor is based on the q-cloud cloud cloud service where each store has a purchase with iPad installed. The staff handles the queue management via links on their computers. Queue number display to customers is integrated into Telenor's existing digital signage solution. 

Q-channel's cloud-based q-cloud solution, which integrates with smartphones, tablets and websites, provides the opportunity to control and minimize queueing in Telenor's stores and thus get more satisfied customers and staff. 

The system also generates statistics in the form of a daily mail report as well as a web-based statistics and overview of all stores, which facilitates planning. 

By using the system, Telenor gets a comprehensive overview of customer flows and resource planning. 

Telenor also has the opportunity to use q-cloud's various additional services such as digital queue tag in smartphone, SMS notification, case matching for service cases and order number, which also provides the opportunity for interaction with the customer. With q-cloud's API, it is also easy to integrate with the customer's ERP system.