Q-channel works for solutions where the experience of queueing is eliminated and queue time is used in a meaningful way, and that our solutions enable improved resource planning, which in turn leads to reduced costs and increased sales. The solutions are developed in close collaboration with customers
The solution for Telenor is based on the q-cloud cloud cloud service where each store has a purchase with iPad installed. The staff handles the queue management via links on their computers. Queue number display to customers is integrated into Telenor's existing digital signage solution.
Q-channel's cloud-based q-cloud solution, which integrates with smartphones, tablets and websites, provides the opportunity to control and minimize queueing in Telenor's stores and thus get more satisfied customers and staff.
The system also generates statistics in the form of a daily mail report as well as a web-based statistics and overview of all stores, which facilitates planning.
By using the system, Telenor gets a comprehensive overview of customer flows and resource planning.
Telenor also has the opportunity to use q-cloud's various additional services such as digital queue tag in smartphone, SMS notification, case matching for service cases and order number, which also provides the opportunity for interaction with the customer. With q-cloud's API, it is also easy to integrate with the customer's ERP system.